Refund & Cancellation
Last updated: 26 October 2026Summary
- Raise refund requests within 7 days of purchase.
- If your download fails or the file is corrupted, we fix it or refund you in full.
- Duplicate payments are refunded in full.
- Contact ornalens@gmail.com or WhatsApp +91 99015 42387.
1. Overview
PromptPack guides, prompt packs and creative toolkits are digital files delivered after payment verification. This policy covers products purchased from PromptPack; purchases completed on Gumroad also follow its applicable checkout and refund process. Because it cannot be returned once delivered, refunds are handled as described below. We want every buyer to get a working product and will resolve genuine problems fairly.
2. When you are eligible for a refund
- Failed delivery or corrupted file: if you did not receive the download, or the file is damaged or will not open, and we cannot fix it within a reasonable time, you get a full refund.
- Duplicate payment: if you were charged more than once for the same order, the extra payment is refunded in full.
- Product not as described: if the pack is materially different from what the product page describes, tell us within 7 days and we will review it.
3. When a refund is not available
- Change of mind after the file has been successfully delivered and opened.
- Requests made more than 7 days after purchase.
- Dissatisfaction with the output of a third-party AI tool, or a change in results between AI tools or over time, which we do not control.
- Products do not guarantee savings, audience growth, sales or a particular AI output; an absence of those results is not a ground for refund.
4. How to request a refund
- Email ornalens@gmail.com or message us on WhatsApp at +91 99015 42387.
- Include the email used at checkout, the product name, your payment or order ID (Razorpay or Gumroad), and the reason.
- For a file problem, describe what happened (a screenshot helps).
We acknowledge requests within 1–2 business days and aim to resolve them within 5–7 business days.
5. How refunds are processed
- Approved refunds go back to the original payment method through the payment provider used at checkout (Razorpay or Gumroad).
- They usually appear within 5–10 business days depending on your bank.
- Any payment-gateway fees charged by Razorpay may not be recoverable.
6. Cancellation
PromptPack does not offer subscriptions. The price is a single one-time payment, so there is nothing to cancel and no recurring charge.
7. Contact
Email: ornalens@gmail.com
WhatsApp: +91 99015 42387